Service Design

Service Design

Objectives of service design

Main purpose of service design is to design a service that can be introduced in production environment and users can take its service. Design of services includes its architecture, policies, framework, service level management etc. which can meet present and future business requirements.

Service design covers complete life cycle of service, be it existing, new or retired, service management tools, various processes required in service management etc.

Service design goals

Service design goals are to design services as per business objective and service strategy defined in prior phase. In addition to that it includes efficient design process, risk management, measurement methods etc.

4 Ps of Service Design

For a successful service design, following should be taken into consideration:

• People
• Process
• Partners
• Products

Service Design benefits

With a robust and good service design phase, business will get benefit in subsequent phases and in overall satisfaction of its customers. Some of the benefits are:

• Improved quality of service
• Less maintenance and modifications in transition and operations, leading to lower time to market
• Lower TCO
• Better customer satisfaction
• Consistent, effective and robust service

Constraints for service design

Service design follows strategy and works in the constraint set by the same. Some of the constraints are resource availability (capital, people, infrastructure etc.), value required for the service (utility and warranty), policies and guidelines, external constraints etc.

Service design processes

• Service catalog management
• Service level management
• Capacity management
• Availability management
• IT service continuity management
• Information security management
• Supplier management